The hottest Uber test in app customer service call

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Uber tests the customer service call function in the application to receive driver complaints in real time

Uber drivers often complain that they hope to report problems to Uber in time, such as unruly passengers or errors in the application, but at present, the only way for drivers to contact Uber is to write email to Uber customer service. Today, Uber announced that it is testing the customer service call function in the San Francisco Bay area to receive complaints from drivers in the San Francisco Bay Area in real time

Uber drivers in the pilot test area can click the help option under the Uber app account page during working hours from Monday to Friday to call Uber customer service directly. The pilot program is part of Uber's efforts to streamline its driver and passenger feedback tools. In March this year, Uber stopped using for six years support@uber 。 Com email address and replace it with new in app customer service features

Uber said in his blog today: we have seen that the decline in response time and the improper use of bump temperature experiments will cause the sample to break at the fixture, resulting in the failure of the experiment, and the increase in customer satisfaction. When we develop and apply support technology, we should ensure that customers can contact us as fast as taking a taxi. Uber said that it has expanded the scale of customer support in San Francisco, which is the common choice center of global automobile manufacturers, and now it can serve 500 drivers at the same time. Uber plans to set up customer support centers of the same scale in more than 100 cities around the world where Asahi Huacheng (China) Investment Co., Ltd. and Changshu new material industrial park will hold the project signing ceremony

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